Automation
& loyalty

Business overview

ODDA is an aesthetic clinic with a clear vision: offering an amazing experience to every patient. But their day-to-day was full of repetitive tasks, manual follow-ups and processes that consumed their time and energy.

The result? Less time for their clients and more frustration in management. Until they decided to make a change.

Challenges they faced

• Patient follow-ups took far too long.
• They had no automated reminder or loyalty system.
• They wanted solutions — without dealing with impersonal agencies or inexperienced juniors.

The solution

I designed a custom system that automates the clinic’s key tasks:

• Automatic appointment reminders.
• Post-treatment follow-up.
• Personalised promotions.
• Automated satisfaction surveys.

And best of all: without the team having to learn complex tools or make big internal changes.